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Documents related to » team center plm


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

TEAM CENTER PLM: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

TEAM CENTER PLM: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Webtrends Launches Action Center » The TEC Blog
blog Microsoft s Dynamics CRM Team blog Microsoft s Supply Chain blog Modern Materials Handling blog Next Gen Enterprise On-Demand Sales Performance Management blog Optimal SAP blog OracleApps Epicenter Pegasystems blog PGreenblog ProcessGenie Architect and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsof

TEAM CENTER PLM: Action Center, CEM, customer behavior, customer experience, CXM, industry watch, Webtrends, Webtrends Analytics, Webtrends Streams, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-04-2013

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

TEAM CENTER PLM: Contact Center Buyer s Guide Contact Center Buyer s Guide Source: Ziff Davis Document Type: White Paper Description: Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the
8/17/2012 4:46:00 PM

Automate to Optimize: The Foundation for Data Center Efficiency
Automate to Optimize : The Foundation for Data Center Efficiency. Find Solutions and Other Applications for Your Decision Related to Data Center Efficiency. IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

TEAM CENTER PLM: Automate to Optimize: The Foundation for Data Center Efficiency Automate to Optimize: The Foundation for Data Center Efficiency Source: Tidal Software Document Type: White Paper Description: IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient
3/25/2008 10:56:00 AM

A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving consolidation initiatives today, and find out what best practices can be used for ensuring its success.

TEAM CENTER PLM: A Pragmatic Approach to Server and Data Center Consolidation A Pragmatic Approach to Server and Data Center Consolidation Source: PlateSpin Ltd Document Type: White Paper Description: Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one priority among IT managers. New virtualization technologies, however, are helping data centers combat these problems. Learn about the factors that are driving
9/11/2007 9:47:00 AM

Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

TEAM CENTER PLM: Best Phone Systems for a Successful Call Center Best Phone Systems for a Successful Call Center Source: CompareBusinessProducts.com Document Type: White Paper Description: The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing
9/21/2010 2:00:00 PM

Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

TEAM CENTER PLM: Rethinking Customer Service: The Call Center as Corporate Information Hub Rethinking Customer Service: The Call Center as Corporate Information Hub Source: SAP Document Type: White Paper Description: At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call
6/28/2012 4:26:00 PM

Get Your Sales Team Going with Mobile CRM
As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

TEAM CENTER PLM: Get Your Sales Team Going with Mobile CRM Get Your Sales Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn t it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It s all possible, if you equip your salespeople with mobile CRM. As you ll discover in the executive brief Get Your Sales Teams Going with
7/10/2009

Distributed Virtual Data Center Dynamic Resource Allocation and 24-7 Application Uptime
Today’s business processes place high demands on IT infrastructure, and the answer often is integration of software and hardware resources. Now you can integrate by separating: divide logical processing and storage resources from the physical hardware on which they run, and help make virtualization a powerful tool for improving your data center’s flexibility, reliability, and use—while reducing cost of management.

TEAM CENTER PLM: Distributed Virtual Data Center Dynamic Resource Allocation and 24-7 Application Uptime Distributed Virtual Data Center Dynamic Resource Allocation and 24-7 Application Uptime Source: Sanbolic Document Type: White Paper Description: Today’s business processes place high demands on IT infrastructure, and the answer often is integration of software and hardware resources. Now you can integrate by separating: divide logical processing and storage resources from the physical hardware on which they run, and
11/22/2007 3:59:00 PM

Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

TEAM CENTER PLM: Best Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Source: Focus Research Document Type: White Paper Description: In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term
5/17/2011 3:38:00 PM


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