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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 service packs


Sausage Producer Packs Out the Profit with Technology
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution resulted in a fifteen-month

service packs  both retail and food service products with a retail market of 25 states and a food service market of 38 states plus nationwide coverage through a major retail chain. Retail products, sold under the Tennessee Pride label and a number of private labels, include a variety of link and patty sausage products, sausage gravy, microwave biscuits, country souse (a regional food) and sausage rolls (a one pound package of sausage in a roll available in the meat case). Food Service products include fully cooked and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » service packs

NuViewHR Product Suite 4.15 SP 2 Gets Certified


Nuview Systems recently updated the request for information (RFI) to reflect the changes to the level of support to the latest version of its product NuViewHR Product Suite 4.15 SP 2. Following an onsite demonstration and product overview by NuView Systems’ director of sales engineering, David Park, and vice president of sales, Lloyd Lambert, I am pleased to announce that NuViewHR Product Suite 4

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May a New Day Begin for Mature Enterprise Applications - Part 2


Part 1 of this blog series outlined the trend of enterprise applications vendors’ attempts to win their users’ hearts and minds (as well as wallets) via more intuitive and appealing user interface (UI) and user experience (UX) design. What that means is that users can now more quickly obtain all of the relevant information they need in a personalized way, with drill-downs and other slick

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Ariba and Dell Boomi to Simplify Seller Integration


Similar to the Ariba LIVE conference last year, one of the main themes at the Ariba LIVE 2013 conference was again that Ariba, now an SAP company, is making it easier than ever for companies to connect to the Ariba Network and collaborate. Accordingly, Ariba and Dell Boomi announced that they are teaming up to deliver pre-packaged integration as a service offering for selling organizations

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FDM4 ERP


FDM4 is an end-to-end enterprise solution to support businesses of all sizes. The enterprise resource planning (ERP) software allows for forecast replenishment, purchasing, order entry, customizable pre-packs, customer-specific packing rules, dynamic line sheets, and a product load tool that allows users to load new items into the ERP from a spreadsheet. The FDM4 suite also offers import management, intelligent allocations, customer relationship management (CRM), order processing, business-to-business (B2B) and business-to-consumer (B2C) e-commerce, freight calculation, integrated electronic data interchange (EDI), advanced shipment notices (ASNs), radio frequency warehouse management, multicompany and multicurrency financials, and a graphical executive dashboard. FDM4 can be configured for hard goods product lines or with flexible matrices for style, color, size, and unlimited features. FDM4 solutions is available in a licensed model with on-premise hardware or as software as a service (SaaS) in a hosted environment.  

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Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

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Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

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