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 reach magazine


When Provider's Value Is Not In Synch With Customer's Value
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and

reach magazine  in the queue to reach unskilled service call centers where employees read through manuals and notes. Shame! Shame! The issue, as well as for the brand firm, is that this induces a POOR RELATIONSHIP with the customer, destroying loyalty and future sales. Jim Molson says Selectron is thinking through these models, and gave some insights on the insourcing or outsourcing of services. Warranty dollars are shrinking, due to the lower costs of the price of hardware. (But one would assume there is still decent

Read More


Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » reach magazine

Supercharging SOA


IT managers realize that service-oriented architecture (SOA) projects are no longer an “if”—they’re a “when.” SOA can help achieve your number-one goal: aligning IT with business. If you’re in the consideration and planning stage, you’ll need some practical strategies for a business-driven SOA deployment. Find out how packaged solutions can accelerate SOA deployments, ease the burden of SOA management, and more.

reach magazine  able to expand their reach beyond traditional boundaries, doing so by shortening the time it takes to get information into articles and then through the publishing process. As a result, they compressed the time from an article's conception to its being published in a magazine from months to weeks. Now other publishers are outsourcing their publishing processes to them, using the SOA infrastructure they have in place. What is SAP offering in the area of packaged services and SOA-ready applications? The Read More

Advertising Makes It Up In Volume


A small decline in Internet advertising rates turns out to be no problem for the advertising business as inventory explodes.

reach magazine  to allow advertisers to reach more of the people they want to reach with fewer overall impressions. As long as advertisers are willing to pay more for this on a CPM basis, and since a given advertiser thus uses fewer overall impressions, available inventory will rise. And, as noted above, a rise in inventory will lead to a decrease in CPM rates. If there is a prediction to be made here it is that within a few years some of the basic parameters of these processes will be determined experimentally, and Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

reach magazine  lessons to work to reach more customers. About the Author Brent Leary is a CRM industry analyst, advisor, speaker and award winning blogger. He is a CRM industry analyst, speaker, co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering Web 2.0 tools and strategies for improving business relationships. His client list includes IBM, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most Read More

Project Management Pitfalls


Through the implementation of enterprise wide systems many organizations have experienced success in transforming their enterprise from a reactionary task driven environment into a modern proactive, cohesive organization which can provide visibility to Senior Management and to customers and suppliers alike. ERP implementations are usually large, complex projects, involving large groups of people

reach magazine  teach new skills to reach the particular milestone. 3) Interdepartmental Cooperation Most projects have a collaborative requirement and feel to them and the PM has to not only build teams but reach across other departments and conflicting schedules and constraints to generate the cooperation of the resources from other departments. The paradox being that the goal in introducing technology is to introduce business functions across several departments in a seamless fashion. 4) Clear Goals & Objectives In Read More

Calgoo In-Calendar Marketing


The increasing number of marketing messages consumed by the average person every day is making it harder for businesses to reach their target audiences. Lack of calendar interoperability has made it impossible to place advertising in the calendars of desktop calendar and web calendar users. Find out how delivering in-calendar content, on a purely opt-in basis, can be an effective alternative to e-mail marketing.

reach magazine  harder for businesses to reach their target audiences. Lack of calendar interoperability has made it impossible to place advertising in the calendars of desktop calendar and web calendar users. Find out how delivering in-calendar content, on a purely opt-in basis, can be an effective alternative to e-mail marketing. Read More

Dassault Systèmes Manufacturing Solution Goes Mobile


Dassault Systèmes has announced a mobile DELMIA Apriso offering that extends the reach of the Apriso product portfolio for global MOM beyond the desktop for workers and managers on the shop floor as well as executives.

reach magazine  offering that extends the reach of the Apriso product portfolio for global MOM beyond the desktop for workers and managers on the shop floor as well as executives. The Apriso Mobility solution, which supports Apriso mobile apps running on Microsoft Windows 8, Apple iOS, and Google Android operating systems, provides easy access to Apriso applications on the go, including quality, production, warehouse, maintenance, and time and labor, among others, for MOM across sites, geographies, and functional Read More

Ignify Inc.


Founded in 1999, Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise businesses and public sector organizations for ERP, CRM, Point of Sale (POS), Portals, and eCommerce implementations. Our Management team brings rich experience in several industries including manufacturing, retail, distribution, business software applications, and management consulting. Ignify has consistently been ranked in the fastest growing companies in the world Ranked in the Deloitte FAST 500 list in 2010, 2009 and 2008 Ranked in the Inc 500 in 2010 and 2009 Ranked in the Entrepreneur Magazine HOT500 in 2007 Ranked in the Software Magazine Top 500 Software Companies in 2010 In addition, Ignify has won several awards for technology innovation and excellence in delivery Ranked in the Red Herring Global 100 as the 100 most innovative companies in the world in 2011 Ranked in the Red Herring North America 100 as the 100 most innovative companies in North America in 2010 Selected as Microsoft Partner of the Year finalist in 2010 Ranked in the Microsoft Dynamics Inner Circle in 2009 Ranked in the top 5% of Microsoft Partners as part of the Microsoft Dynamics Presidents Club

reach magazine  Inc. Founded in 1999, Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise businesses and public sector organizations for ERP, CRM, Point of Sale (POS), Portals, and eCommerce implementations. Our Management team brings rich experience in several industries including manufacturing, retail, distribution, business software applications, and management consulting. Ignify has consistently been ranked in the fastest growing companies in the world Ranked in the Read More

The Role of ERP in Globalization


Globalizing your market reach presents technology and business challenges to profitable growth. Your supply chain strategy for globalization should include an enterprise resource planning (ERP) solution that provides you with visibility into key performance indicators (KPIs). Find out why standardizing an automated ERP system across multiple sites can result in a 66 percent reduction in total time from delivery to order.

reach magazine  (Figure 5). While the reach of the majority of companies in Europe, Middle East, and Africa (EMEA) and the Americas (including the United States, Canada, Mexico, South and Central America) is truly global, companies in the Asia/Pacific region (APAC) have not expanded quite as universally. However, in our context, doing business means either procuring components or raw materials or selling goods to foreign countries. Thus, every purchase an American or European country makes from a low cost country sourc Read More

Extending BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively


Business intelligence (BI) and predictive analytics use different means but can be applied together to improve the decision process at all levels of an organization. By increasing the ability to monitor and analyze data and generate predictions, BI and predictive analytics can help an organization gain proactive control of its business. TEC analyst JorgeGarcía explains how.

reach magazine  BI’s Reach: Anticipate Outcomes, Forecast Results, and Respond Proactively Business intelligence (BI) and predictive analytics use different means but can be applied together to improve the decision process at all levels of an organization. By increasing the ability to monitor and analyze data and generate predictions, BI and predictive analytics can help an organization gain proactive control of its business. TEC analyst JorgeGarcía explains how. Read More

Coupa Expands Supplier Network via Alibaba.com


Coupa, a provider finance cloud solutions, announces a strategic partnership with Alibaba.com, the leader in cross-border wholesale trade. Read about the benefits of Coupa's supplier network expansion.

reach magazine  suppliers will have additional reach into Coupa customers in more than 40 countries. The true vision of this partnership is working together to transform business-to-business (B2B) commerce using the attributes of business-to-consumer (B2C) commerce—i.e., ease of use and supplier choice throughout the entire spending cycle.   Last but not least, this partnership should give a pause to Ariba and SAP , whose Ariba Network has thus far been pretty much untouchable in terms of reach and community size. Cou Read More

Customer Relationship Management and the Next Generation Network


Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

reach magazine  friends are able to reach me, and so I have a few personal e-mail accounts, a personal instant message account, and even a second cell phone with a number I only give out to family. Even though we have these technologies that help us stay connected, it's not as efficient and effective as we'd like, and things still fall through the cracks. I get terrible cell phone coverage in my house, so when people try to reach me on my cell phone while I'm at home, they don't get through and are forced to leave a Read More

Kirshenbaum Bond & Partners


kb&p''s media folks consider themselves media anthropologists. We are part of the new breed of media people: media planners + brand planners. kb&p''s Media Department specializes in reaching people in unique and surprising ways. It''s very easy to reach lots of people—just buy a spot on prime time TV—but it''s very difficult to reach people in a way which really strikes a chord for a specific brand situation. Before we schedule media for a client, we ask ourselves how does the target use media? What do they do during the day that affects their media consumption? Are they never home because they''re working? Are they attending PTA meetings? Once we completely understand the target, we focus on consumers'' interaction with the brand. We ask ourselves and the target, how do they interact with the product and where do they find information regarding using and purchasing the brand or similar products? Once we understand the target''s media consumption and the target''s relationship with the brand, we look for the intersection point and really try to influence the dynamic. For instance, for Snapple we developed an iron-on to reach teenage boys. At the time, iron-ons were trendy and retro. Our target was teenage boys, notoriously difficult to reach. Teenage boys do a lot of skateboarding, raving and snowboarding. During each of those leisure activities, iron-ons are considered fashionable. We developed an iron-on and ran it in skateboarding, snowboarding and clubbing magazines. The kb&p media crew know how to plan and buy "big" media; but what sets them apart is their ability to think small all the way down to individual projects and the best way to influence them.

reach magazine  It''s very easy to reach lots of people—just buy a spot on prime time TV—but it''s very difficult to reach people in a way which really strikes a chord for a specific brand situation. Before we schedule media for a client, we ask ourselves how does the target use media? What do they do during the day that affects their media consumption? Are they never home because they''re working? Are they attending PTA meetings? Once we completely understand the target, we focus on consumers'' interaction with the Read More

CRM Analytics Brings More Profitability


Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.

reach magazine  that would help you reach the expected ROI on those major CRM investments. Five years ago in Europe, CRM began as Sales Force Automation tools designed to improve customer relationship processes through the sales force channel. Two years later, with the development of Call Centers, sales forces benefited from a new sales channel favoring low cost interaction with customers. While phone and e-mail interactions have surely decreased operating costs, they have created higher costs for implementing CRM Read More

Enabling Organizations to Understand Complex Relationships


To understand the complex relationship between business and customer, there are several questions companies must ask. How much do we spend on advertising to reach out to customers? How much do our customers spend on purchasing our products? With customers scattered all over the globe, it’s difficult to know. With an organizational hierarchy management solution, finding the answer to these questions just got easier.

reach magazine  spend on advertising to reach out to customers? How much do our customers spend on purchasing our products? With customers scattered all over the globe, it’s difficult to know. With an organizational hierarchy management solution, finding the answer to these questions just got easier. Read More