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Abstract:
The latest iteration of PTC Windchill (v. 10) for product lifecycle management (PLM) has been described as ‘the most significant
Windchill release in PTC’s history.’ In his article, TEC research analyst Gabriel Gheorghiu compares the last two versions
of PTC Windchill, and outlines how the function (...)
Excerpt related to
product service history:
The latest iteration of PTC Windchill (v. 10) for product lifecycle management (PLM) has been described as ‘the most significant
Windchill release...
Published:
2011-11-29
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
product service history:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
product service history:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
9 Ways to Drive Down Product Development Costs in a Tough Economy.Solutions and Other Documents to Characterize Your Buy,
In Relation To Product Development Costs in a Tough Economy. As consumer demand drops, many companies are being forced to
lay off staff. That might help in the short term, but those co (...)
Excerpt related to
product service history:
9 Ways to Drive Down Product Development Costs in a Tough Economy.Solutions and Other Documents to Characterize Your Buy,
In Relation To Product De...
Published:
2010-03-11
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Abstract:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities.
This article traces the history of the service providers, and explains how each arose at points when markets developed around
particular core technologies. The historical evidence su (...)
Excerpt related to
product service history:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This
article traces the h...
Published:
2000-12-13
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
product service history:
... knowledge on the product they are servicing, the customer, the maintenance history
and configuration of the product in order to complete the service with the ...
Published:
2003-06-11
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
product service history:
... Review of product history. Vendor review of open purchase orders. ...
Review of product catalog and pricing. Dispatch status of open service calls. ...
Published:
2005-01-07
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
product service history:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
product service history:
... knowledge on the product they are servicing, the customer, the maintenance history
and configuration of the product in order to complete the service with the ...
Published:
2003-06-11
-
Excerpt related to
product service history:
... a complete customer history and a full view of service incidents so
that they can zero in on relevant facts and provide the appropriate service or product.
...
Published:
2010-03-04
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Abstract:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors
can give users a negotiating edge, whether in or entering a (...)
Excerpt related to
product service history:
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future
during this mega merge...
Published:
2005-06-02
-
Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
product service history:
... Review of product history. Vendor review of open purchase orders. ...
Review of product catalog and pricing. Dispatch status of open service calls. ...
Published:
2005-01-07
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
product service history:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling
equipment for the petroleum and industrial marketpla (...)
Excerpt related to
product service history:
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump
& Tank Company (SP...
Published:
2010-03-11
-
Excerpt related to
product service history:
... and the product’s performance, and feed that back into the product
development life cycle? While products in the field have service history, new products ...
Published:
2010-03-16
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
product service history:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
-
Excerpt related to
product service history:
... with ArcherPoint, a Microsoft partner representing the Dynamics NAV solution, we discovered the long
history they had with the Navision product since 1988 ...
Published:
2009-03-13
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Abstract:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that has never maneuvered a company through a large takeover, will Oracle be capable of digesting PeopleSoft? (...)
Excerpt related to
product service history:
Oracle does not have a history of major acquisitions, let alone experience with the subsequent integration efforts. Run by
a management team that ...
Published:
2005-05-31
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Abstract:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply
chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness. (...)
Excerpt related to
product service history:
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain.
Companies using c...
Published:
2005-08-01
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Abstract:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant
and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems
no longer support the pace of business. Where t (...)
Excerpt related to
product service history:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable,
Relevant and Time-Bound. I...
Published:
2010-03-11