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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

plane tickets  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » plane tickets


One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

plane tickets  running a single-engine Cessna plane. The company entered 2010 running on all four engines allowing it to boost the growth of the company, fly higher, and safer (i.e., ClickSoftware has all the ingredients for sustainable profitable growth).” Indeed, the company has been closing deals in all of the three regions it covers (North America, Europe, and Asia-Pacific) as well as seeing significant repeat business as customers expand their usage of ClickSoftware’s products across territories and business Read More...
xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

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The Post-implementation Agility of Enterprise Systems: An Analysis
Very few companies really run standard software applications as

plane tickets  Do You Fly This Plane? and CMMS Templates for Effective Implementations ). Part One of the two-part series The Post-implementation Agility of Enterprise Systems: An Analysis . Indeed, leading enterprise resource planning (ERP) systems now offer broad functional coverage which nears best-of-breed capabilities and end-to-end process scope. Other notable evolutions include vertical industry extensions; ever-improving technical architecture; training, documentation, implementation, and process design tools; c Read More...
A Tale of a Few Good SCM Players - Part 4
Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

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Drug Pedigree Guidelines and How Software Can Help
Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines

plane tickets  Pedigree Guidelines and How Software Can Help This is a modified version of the article originally published July 19, 2006. Counterfeit and adulterated drugs are an increasing problem, particularly in the United States. Not only do these activities strip profits from legitimate drug manufacturers, but they can also pose a health risk to the consumer. As a result, the US Food and Drug Administration (FDA) has issued guidelines covering cradle-to-grave tracking requirements that pharmaceutical Read More...
Talent (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3
Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and

plane tickets  (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3 Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and human capital management (HCM), while Part 2 provided some definitions of these two software categories' respective scopes. No Laughing Matter, Indeed The discussion so far has ascertained that talent management , as a strategy, requires both appropriate systems and an organizat Read More...
Zendesk Introduces New Version of Zendesk for Salesforce
Zendesk has revealed new updates for its Salesforce-based product. Zendesk's goal is to achieve seamless integration between its own customer support

plane tickets  Introduces New Version of Zendesk for Salesforce Zendesk has revealed new updates for its Salesforce-based product . Zendesk's goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other's data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket, without having to leave Zendesk. Conversely, sales reps can view Read More...
Winning the Race for Talent in Emerging Markets
Economic activity in emerging markets is growing at around 40 percent@as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are

plane tickets  the Race for Talent in Emerging Markets Winning the Race for Talent in Emerging Markets If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Integrated talent management processes can help you quickly find the best people for your business, effectively develop and leverage their talent, align their efforts with your corporate objectives, and retain your top performers. SAP ERP HCM offers talent management functionality that is fully i Read More...
Case Study: Metrolina Greenhouses
For years, Sage MAS 90 ERP served Metrolina Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a

plane tickets  Study: Metrolina Greenhouses Customer Success Sage MAS 500 ERP Supports Growth for Metrolina Greenhouses If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of specific industries and larger organisations. Source : Sage Resources Relat Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over

plane tickets  Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft 'Collaborative Commerce : ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft R. Garland - November 26, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, have come into their own. Now in 2001, the Read More...
Nearshoring: Looking Closer to Home
Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong

plane tickets  hours away on a plane, so it is more aligned to Europe. Time zones are a big factor. Even though Malta is much closer than traditional offshore outsourcing locations, it is still some hours away. Harris used several techniques to help manage the project. Installing a Sharepoint groupware server helped him to collaborate across time zones, providing facilities such as document check-in and checkout. Conference calls and video conferencing were also useful, he says, as was having an onshore representative Read More...
5 Things You Should Not Confuse Business Performance Management With
If you search for business performance management (BPM) on Google, you'll get around 700,000 results. Out of this huge number of results, you will presumably

plane tickets  of a car or plane dashboard with a number of gauges on them). 4. Total Quality Management (TQM), Lean, and Six Sigma At a first glance, these mechanisms, methodologies, and concepts can be referred to as different types of business process management. They reflect different views of the same core business processes improvement and talk about product, process, customer satisfaction, quality, and practical techniques to plan, organize, and control this process. They all consider business processes Read More...
PROMYS
PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management

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Solving Enterprise Problems: The Fully-integrated Solution of IQMS
Though superficially, IQMS, a small, quiet ERP provider, may be similar to its competitors, by offering fully-integrated applications and services that are

plane tickets  IQMS,enterprise resource management system,ERP,customer relationship management,CRM,EnterpriseIQ,repetitive manufacturing,injection plastics molding/extruding and rubber industries,Oracle,electronic data interchange,EDI,IQ Quality Management,IQMS Asia,Microsoft SQL Server,Manufacturing Enterprise Systems Association (MESA International) Read More...

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