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Alice (or Allen) in MobileLand
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices

paul buff  results. About the Author Paul Greenberg is president of The 56Group, LLC, and chief customer officer of BPT Partners. He is an internationally renowned expert on CRM and one of CRM's most influential authors. His best-selling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century , is now in eight languages and is used as a textbook in over sixty universities across multiple continents. It was named the number 1 CRM book by SearchCRM.com. Greenberg is the co-chairman of Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » paul buff


iCIMS Announces Google+ Social Applications in Version 12.2
Software-as-a-service (SaaS) talent acquisition software provider iCIMS launches a new version of its Talent Paltform. Release 12.2 includes a new recruitment

paul buff  contact details. According to Paul Melici, chief technology officer, iCIMS Talent Paltform 12.2 mirrors the habits of an emerging new generation of job seekers who encourage businesses to rethink sourcing, recruiting, and hiring methodologies. Read More
SynQuest, Ford Deliver a Novel Application for Inbound Logistics
SynQuest’s joint development venture with Ford has produced a planning engine for inbound logistics that optimizes constraints along multiple dimensions

paul buff  Ford executives approached consultant Paul Bender with a request for help in sorting out their inbound logistics problems. Like other automobile manufacturers, Ford routinely navigates through large numbers of parts and suppliers in order to satisfy its production needs. Ninety percent of the total cost of an automobile is determined by the series of assembly, delivery, and sourcing operations that occur before it rolls off the assembly line. Thus, relatively few cost-saving opportunities are afforded by Read More
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 2
This is part 2 of a 2-part blog post on Grape Escape 2013, with my analyst take on the announcements and conversations with UNIT4 at the recent analyst event in

paul buff  guest from the UK, Paul Ringham, who manages UK Local Government practice at BT Global Services, a large British information technology (IT) service company and a partner of UNIT4, also confirmed this and brought to light some interesting facts about changing patterns of governmental IT spending in that country. More specifically, Mr. Ringham mentioned that governments of all levels in the UK (and probably in other regions too) are experiencing strong turmoil due to dramatically shrinking Read More
Experience Montreal While at the TEC Vendor Challenge
If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help.From now until the event date in mid

paul buff  in Old Montreal, St. Paul Street, you will get to Place Jacques Cartier, where you’ll find several restaurants as well as street artists and kiosks. 2.     The Old Port is a historic port in Old Montreal located on rue de la Commune that stretches along the St-Lawrence River. A view not to be missed! 3.     Place d’Armes square is one of the most beautiful and oldest public squares in Montreal. You’ll get a great view of Notre-Dame Basilica, whose façade is outstanding. I also recommend Read More
Microsoft Dynamics NAV 2013 R2 Coming Soon
At the recent Directions EMEA conference in Vienna, Austria, the Microsoft Dynamics team disclosed the timing and features of the upcoming release of Microsoft

paul buff  part of his keynote, Paul White, senior director, Microsoft Dynamics, announced that Microsoft Dynamics NAV 2013 R2 will be available to customers in October 2013 . Some key enhancements to the solutions include greater interoperability with Office 365 , whereby Microsoft Dynamics NAV can now be deployed as an application to on-premises and cloud-based SharePoint sites, with single sign on (SSO)  and a consistent “look and feel” across the Microsoft Dynamics NAV Web client and Office 365. Enhanced c Read More
Dell Sharpens Its Linux Focus
Building on its current Linux position, Dell will start shipping Linux-based systems that use file management software from developer Eazel.

paul buff  Sharpens Its Linux Focus Dell Sharpens Its Linux Focus R. Krause - December 18, 2000 Event Summary [Source: CNET] November 30, 2000 - Dell Computer has announced a deal with Eazel , a developer of Linux-based software. Eazel's primary product is Nautilus , its file management software which runs on the GNOME desktop, which, along with KDE , is one of the two main desktops (user interfaces) used with Linux. Some of the terms have not been disclosed, but they appear to include pre-loading of Read More
Can Mzinga Really Make You OmniSocial?
According to Paul Greenberg, an expert in customer relationship management (CRM) and social CRM (SCRM), the term “social customer” was coined by Chris Carfi

paul buff  You OmniSocial? According to Paul Greenberg, an expert in customer relationship management (CRM) and social CRM (SCRM), the term “social customer” was coined by Chris Carfi “ some six or seven years ago .” But before being social customers, we are social media users—we use Facebook , Twitter , create blogs and comments on Web sites, and sometimes we can even integrate some of these tools and make them work together. Unfortunately, this is not an easy thing to do and if you use three or more Read More
10 Questions to Ask Your Finance and Accounting Software Vendors Before You Buy ERP
When conducting a mid-market enterprise resource planning (ERP) system comparison, there are several key questions that you should ask: How much should ERP

paul buff  others. Lawson, in St. Paul, Minn., has solutions for distribution and health care companies, while Microsoft's offerings include those aimed at industrial- equipment manufacturing and energy organizations. What functionality will your organization actually use? You may not need an end-to-end solution that incorporates everything from payroll to field-service management to product-return authorizations to sales tax management. Aberdeen Group's The 2007 ERP in the Mid-Market Benchmark Report reveals Read More
Lawson
Lawson Software (Nasdaq: LWSN) provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance, and service sector

paul buff  (EAM). Headquartered in St. Paul, Minnesota (US), Lawson has forty offices worldwide. Lawson provides open, standards-based software solutions that fundamentally improve customers’ business performance. The open architecture of Lawson’s solutions gives customers superior quality, a low total cost of ownership and a path to a service-oriented architecture (SOA). Lawson’s technology platform--Lawson System Foundation 9--combines Lawson's newest technology with world-class middleware from IBM for a Read More
The 11th Vendor Shootout for ERP: Observations - Part 1
Over the last few years I have repeatedly seen ads for the Vendor ShootoutTM for ERP event appearing in TEC’s website banners and newsletters. In addition, I

paul buff  explained in my colleague Paul Kininmonth’s  blog post from 2008, brij (bridge ), an Oracle JD Edwards value added reseller (VAR), wanted to create an event where qualified manufacturing enterprises could come and witness multiple ERP packages in action (including its own, but also those of its fierce competitors, and may the best package win the prospective users’ heart and minds) . Since late November 2007 at Georgetown University , Washington, DC when the doors opened to the first Vendor Shootout Read More
Marcam Solutions: Shifting its Focus to MES
The envisioned integration with Wonderware's FactorySuite 2000 will allow Protean users to solve shop floor problems with all production data collected and made

paul buff  1998 were $124.5 million. Paul Margolis and John Campbell founded Marcam (a name derived from their surnames) in 1980 to provide MAPICS installation and customization services. In 1983 Marcam began developing its own planning and control software for process manufacturing companies such as food, chemicals, and pharmaceuticals. The result was PRISM, first licensed in 1987. Marcam went public in 1990 and acquired ShawWare (maintenance management applications) in 1991 and the MAPICS product line from IBM in Read More
Davra Networks Introduces End-to-end Platform for IoT
Davra Networks has launched a turnkey Internet of Things (IoT) platform which supports the collection and presentation of data for the connected world. The new

paul buff  the remote sensing device(s). Paul  Glynn, CEO of Davra Networks, explains that networks developing in the IoT era are fundamentally different from the networks of the past. “The new networks are remote, cellular, and satellite based.” According to Paul, the network is not important—“it’s the meaningful data that one can collect from the network.” This difference led Davra Networks to take a new approach to managing the data. The RuBAN user interface is extremely intuitive. Unlike other IoT s Read More
Oracle Goes Mobile-with More Collaborative BI Solutions
Yesterday Oracle announced its new releases of Oracle Business Intelligence, Oracle Business Intelligence Applications and Oracle Real-Time Decisions.With

paul buff  or configuration. According to Paul Rodwick, vice president of Product Management for Oracle Business Intelligence: These new Oracle Business Intelligence product releases build upon the success of Oracle BI 11g and provide customers a wide range of new capabilities that extend intelligence to the iPad and iPhone, offer more powerful visualization, interactivity, performance and scalability features to their ERP and CRM applications, and optimize customer interactions and decisions in real-time Regarding Read More
Lawson Means Business with HCM (But Wait, There's More...)
Lawson Software (NASDAQ: LWSN), headquartered in St. Paul, Minnesota, the United States (US), and with offices around the world, provides software and service

paul buff  LWSN), headquartered in St. Paul, Minnesota, the United States (US), and with offices around the world, provides software and service solutions to about 4,000 customers in manufacturing, distribution, maintenance and service sector industries across 40 countries. Its solutions include Enterprise Performance Management (EPM), Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Manufacturing Resource Planning (MRP II), Enterprise Asset Management (EAM) Read More

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