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Software Functionality Revealed in Detail
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 paltalk chat


Using Social Media Tools for Recruiting Talent
Boy, we have come a long way in the search for talent. Long gone are the days where company’s would place an advertisement in the classified ad section of their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

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Lifting a Veil of Mystery Off Jesta I.S.


Even after nearly 15 years as an enterprise analyst, I still find myself coming across a vendor that has been around for more than 40 years but one that I am not familiar with. One such example is Montreal, Canada-based Jesta I.S., a vendor that delivers integrated enterprise resource planning (ERP) and supply chain management (SCM) solutions to manufacturers, wholesalers, distributors, and

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Lipstream Speaks to Kana


Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

paltalk chat  siebel,e commerce web design,kana crm,terrasoft crm,teradata crm,crm training,web design,crm requirements,ecommerce,free crm software,crm agency,crm software,infusion crm,e commerce website,crm vendors Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 3


Part 1 of this blog series analyzed Manhattan Associates’ innovative Supply Chain Process Platform (SCPP)-based analytic applications, including Supply Chain Intelligence (SCI) and Total Cost to Serve (TCS). I discussed other Manhattan SCOPE suite modules as well as the company’s recent evolution from being a mere supply chain execution (SCE) provider. In Part 2, I zoomed in on the Distributed

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PrettyPark Virus Litters Cyberspace


There have been numerous reports of the PrettyPark virus running rampant on the Internet this week. Help keep cyberspace clean by wiping out the PrettyParks.

paltalk chat  computer repair,spyware removers,virus software,anti software virus,computer parts,computer virus,free antivirus software,computer service,antivirus online,computer support,virus scanner,online virus scan,computer viruses,computer fix,computer repairs Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

paltalk chat  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More

Should You Cut Back or Freeze IT Spending in a Recession?


With little doubt that the US economy is in or near recession, the big question now is whether we’re heading into a global credit freeze and financial meltdown. If the worst happens, all bets are off—we’ll be pretty much in uncharted territory. But if we do manage to escape with nothing more severe than a typical recession, what approach should you take towards IT spending? The usual

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Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

paltalk chat  internet strategy,web strategy,online strategy,developing internet strategy,driving internet strategy,corporate internet strategy,internet marketing strategy,internet strategies resource,corporate internet marketing Read More

TEC Industry Watch: Enterprise Software News for the Week of May 28th, 2012


SOFTWARE SELECTIONSOklahoma’s Department of Human Services selects WebFOCUSIndustry tags: cross-industry "To solve its reporting requirements, Oklahoma DHS has selected Information Builders’ WebFOCUS business intelligence platform. With massive reporting requirements, the state government institution will rely on (among other things) a reporting application for child support services and a

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PeopleSoft’s ASP Play


PeopleSoft announces the “Next Generation ASP”

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Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

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Telecom Re-invention: Optimizing the Online Customer Experience


As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

paltalk chat  e-commerce,electronic commerce,mobile commerce,it and internet companies,online catalogs products,online services,e-business,online shopping,business to business electronic commerce,e-shopping,e-tailers,mutli-chanel sale,virtual companies,ecommerce consulting,buying products over electronic systems Read More

Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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