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Software Functionality Revealed in Detail
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 omni fitness


Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

omni fitness  2013 features the following omni-channel customer service capabilities: Advanced WSS and secure Web portal Embedded Natural Language Processing (NLP)-based knowledge management Embedded and enhanced email management Enhanced live chat and mobile chat application programming interface (API) Embedded co-browsing capability Improved dynamic case management and workflow Experience Community (a social community platform) Experience analytics (social listening and responding, coming from Overtone) Uplifted and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » omni fitness

SAP Keeps Traction On Some Tires Of Its Omni-Wheel-Drive Part 2: Challenges and User Recommendations


SAP’s viability and its business applications market’s leadership remains unscathed, as the company remains rock-solid and will be the leader for a long time to come. While SAP has espoused one of the most compelling and promising collaborative-Commerce vision to-date, the ideal enablers of collaboration – it still has to prove to the market it can integrate and deliver, and satisfy the small and medium-size customer with quick implementations and nimble responses to problems.

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Two Epicor Retail SaaS Solution Wins


Vestis Retail Group, which operates Bob's Stores, Eastern Mountain Sports, and Sport Chalet (acquired most recently in August 2014), recently selected several Epicor Retail software as a service (SaaS) solutions for its expanding retail sporting goods apparel and equipment business. Epicor Retail has long had a broad portfolio of solutions for specialty retailers, but with the recent acquisitions of ShopVisible and QuantiSense, Epicor Retail is now able to address most aspects of customer engagement, enterprise merchandising management, and big data analytics, and offer a single view of products, customers, and transactions, in real-time and from any point of interaction, in today's omni-channel retail fashion.

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Retail Retold: Is IoT Changing the Face of Omni-Channel Retail?


Join Microsoft Dynamics' Duncan Taylor and TEC analysts P.J. Jakovljevic and Raluca Druta for this discussion about the retail industry, focusing on the challenges and opportunities with omni-channel retailing, and how the Internet of Things (IoT) is altering the retail world for both consumers and merchants.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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Demandware


Demandware first introduced its innovative, enterprise-class cloud commerce platform in 2004 and  continues to set the standard for omni-channel commerce solutions. Today, we power more than 225 retail brands across more than 900 sites around the globe.

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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Symphony EYC


Symphony EYC is a global leader in delivering benefits to retailers and manufacturers by utilizing customer insights to drive execution. By enabling a more engaged, consistent customer experience and optimized business operations, Symphony EYC partners with leading retailers and manufacturers in over 70 countries delivering increased margins, profits and customer loyalty. Our solutions drive decisions and execution in the areas of strategy and plan development, marketing, merchandise and purchasing operations, inventory management and supply chain productivity - all aligned to a unified omni-channel customer experience. Our customers receive a high return on investment driven by our solutions which feature the lowest total cost of ownership.

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Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations


Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the development of their products. Vendors unable to keep abreast of technology demands of a vertically focused solution that provides tangible returns in ever-smaller project chunks are in a danger of becoming has-beens.

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Celerant Technology Corp.


Celerant Technology’s Omni-Channel solutions expertly manage all aspects of a retail operation and are designed to ensure that your business runs smoothly and efficiently. Celerant software provides Point of Sale, Inventory Management, Warehousing, CRM, Analytics, Accounting, E-Commerce, Mobile Commerce, and Mail Order/Catalog all in one real-time system. Celerant Technology is headquartered in Staten Island, New York (US), with additional US offices in Florida, Georgia, Ohio, Oklahoma, and Pennsylvania.

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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