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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

omni fitness center  2013 features the following omni-channel customer service capabilities: Advanced WSS and secure Web portal Embedded Natural Language Processing (NLP)-based knowledge management Embedded and enhanced email management Enhanced live chat and mobile chat application programming interface (API) Embedded co-browsing capability Improved dynamic case management and workflow Experience Community (a social community platform) Experience analytics (social listening and responding, coming from Overtone) Uplifted and Read More

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » omni fitness center


Business Application Research Center
Business Application Research Center (BARC) is a software industry analyst firm. BARC@s specializations include data management and business intelligence. The

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Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Case Study: The Armament Research, Development and Engineering Center (ARDEC), US Army
For the 3,500 users at the Armament Research, Development and Engineering Center (ARDEC), having organizational data coming from three different sources was

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Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with

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Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over

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Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

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Reclaiming Data Center Real Estate Using KVM and Remote Management Technologies
Many large companies don’t realize the pains network administrators take to maximize real estate in the data center. The keyboard/video/mouse (KVM) switch can

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Guidelines for Specification of Data Center Power Density
Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT

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How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC

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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

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Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

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Technology Evaluation Centers (TEC) launches its ERP for Services Evaluation Center
In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has launched its

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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

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