Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
tool is embedded in NetWeaver for visual process modeling capabilities) to existing SAP Business Suite sessions and transactions. In theory this all sounds attractive: users can create an ARIS process map for, say, the procure-to-pay cycle with all the process steps, whereby all the diagram blocks are logically linked to the respective SAP ERP transactions. When an end user clicks on the diagram’s block, it invokes a particular SAP screen—impressive, you say? Well, not that much is used in practice in