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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 metrics with subjective results


CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

metrics with subjective results  from internally focused performance metrics to customer behavior based metrics. The dedication of staffing and funding commensurate with initiative needs and its importance to the organization. Although CRM success is certainly dependent on these senior management actions, for CRM to be effective as an operational strategy, it requires a receptive culture that subscribes to key operating principles such as Results Orientation Excellence is dependent on balancing and satisfying the needs of all relevant

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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The Challenges of Defining and Managing Governance, Risk Management, and Compliance


A broader, more structured approach is needed to effectively manage governance, risk management, and compliance (GRC). Enterprises will then be better able to guide their people, standardize their processes, and unify technology to embed GRC at all organizational levels.

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Reducing Turnover and Managing Change: How Retailers Can Benefit from a New Approach to Training and Talent Management


This paper examines how a talent management system (TMS) that integrates learning, performance management (PM), compensation, development, and succession planning can make a bottom-line difference in a retailer’s ability to reduce turnover, manage change, and achieve strategic goals. It also examines how retailers are using software-as-a-service (SaaS) solutions to make optimum use of budgetary and staff resources.

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APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 3


Part 1 of this blog series talked about my attendance of the APICS 2009 International Conference in Toronto, Canada in early October. I attended only a few education sessions, as my conference visit focused more on exploring the expo floor and talking to the exhibitors. My overwhelming impression from the conference's expo floor was that the main value propositions this year revolved around the

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Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©


Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak and Texas Instruments. Its objective is to reduce output variability through process improvement, and/or to increase customer specification limits through design for producibility. I don't like the Six Sigma metric. As you'll see, it fails to pass many of the empirical tests for "good" metrics. In particular, it's neither simple to understand nor, in most applications, an effective proxy for customer satisfaction. And, its definition is ambiguous and therefore easily gamed because th

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SAP Q3 Results Cause Mixed Reactions


On October 19, SAP announced its results for Q3 2000, in which revenues rose 27% and net income increased 96% over the same period last year. However, bear in mind that SAP’s export figures have been bloated to a degree by currency effects, namely a recent favorable exchange rate between dollars and Euros . Even without that effect, 17% revenue growth in the US is much less compared to recent reports from its direct competitors, which should indicate a possible loss of market share.

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6 Metrics No Executive Should Be Without


In an economic climate characterized by cost-cutting and increased regulatory requirements, organizations face growing demands to reduce employee turnover and cut unnecessary costs across the board. For chief executives and financial business leaders, that means moving away from soft measurements and adopting quantifiable metrics to monitor the overall business. Detailed metrics can help companies more effectively utilize their HR data to make fact-based decisions about their human capital investments. This paper highlights some of the most valuable strategic metrics that BI tools can deliver to CFOs and executives.

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How to Comply with Data Security Regulations


A remote data backup solution can be compliant with almost any international, federal, or state data protection regulation—and can be compliant with the common caveats of most data security laws by providing functionality like data encryption and secure media control. And, as some regulations require files to be archived for several years, you can create a routine that archives files you select for backup and storage.

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Application Modernization with SOA


Systems integration with service-oriented architecture (SOA) helps you reuse the functionality in your mainframe applications. Extending your mainframes to an SOA through Web services will accelerate your time to market, keep your costs low, and help you avoid undue risk. Keep your business dynamic and current, and stay competitive in today’s marketplace—modernize your existing mainframes with SOA.

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QueryObject Partners With Cognos


On November 15, QueryObject Systems announced that it has partnered with Cognos Corporation to create and market a high-capacity analytical data mart accessible for analysis over the Internet. QueryObject will provide the back-end with its analytical data structure, while Cognos provides the front-end business intelligence solutions.

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Better Discovery Better Results


System solutions must be aligned to business needs. Unfortunately, current approaches for providing system solutions have a fatal flaw--their approach to finding out what is truly happening in an organization. Current discovery efforts rely on interviewing selected representatives who provide their perception of what others do. Solutions based on perceptions, rather than reality, are disruptive and costly. This paper presents a more effective approach for determining how an organization truly operates and its real needs.

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