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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 informative speech


Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

informative speech  being more picturesque than informative; but whether it is more art or more information, it offers a new way to look at the world at a time when almost everything generates huge swathes of data that are hard to understand. If a picture is worth a thousand words, an infographic is worth an awful lot of data points. Visualisation is a relatively new discipline. The time series, the most common form of chart, did not start to appear in scientific writings until the late 18th century, notes Edward Tufte in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


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Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite


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Plex Systems at a Crossroads: Part 2


At the beginning of June, I attended the PowerPlex 2013 conference, Plex System’s 12th annual user conference, in Columbus, Ohio, where the focus was on the Plex Manufacturing Cloud, Plex’s cloud-based vertical ERP software solution for managing the lean manufacturing process. Following is a look at the product and its position in the marketplace, as well as the company’s new product roadmaps and

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KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two


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Lucent's Octel for Microsoft Exchange


Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.

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Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

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Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way


When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to know if their systems were able to support the company operating as a “deemed exporter.” (See Part I of this series.) Jim knew he needed to work his magic and offer a solution or at least a direction to management—that’s why they paid him

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Oracle Product Showdown!


I'm Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today’s Vendor Showdown is an encore presentation of a Showdown that was originally published last September. It compares two popular Oracle enterprise solutions—JD Edwards EnterpriseOne and E-Business Suite—head to head.

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