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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 improve communication skills


Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

improve communication skills  needs. Configuration capabilities also improve your ability to leverage alliances with other companies for more effective joint marketing. Agility Can Be Achieved The business challenges facing Communication Services Providers make it imperative for them to maximize their business agility to overcome the obstacles inherent in having a complex line of product and services, and demanding customer set. To meet these challenges, CSPs must enhance their understanding of customer wants and needs, communicate

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Picture Archiving Communication System (PACS) RFI/RFP Template

Workstations, Workflow, Storage, Archive, Database, Image Acquisition, and Product Technology 

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

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The Dawn of the GRC Era for XBRL




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Improve Scheduling, Production, and Quality Using Cloud ERP


The cloud model of application delivery is an excellent way for manufacturing companies to get the benefits of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered from the cloud avoids the complexity and costs that often accompany on-premises ERP implementations, and typically provides a much more favorable total cost of ownership. Learn how cloud ERP facilitates the top practices for a top-performing production floor.

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Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price


There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your win ratio, there are seven questions you must first be able to answer.

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Case Study: Active Voice Gets Proactive and Powers Communication with CRM


Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities. But when the company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits.

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AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1


A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud commerce network provider first and foremost, while also offering additional related spend management software as required. The vendor is striving to become a business-to-business (B2B) commerce version of Amazon.com and eBay to enable painless

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J.D. Edwards Teams with FRx Software to Improve Reporting Solutions


J.D. Edwards recently announced support for financial reporting solutions from FRx Software. This software makes it possible to consolidate information from multiple databases, platforms, and servers to provide a complete financial picture.

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Improve the Speed, Reliability, and Scalability of Your ESB


Enterprise service buses (ESBs) make information and interactive services accessible to a wide range of distributed applications and users. They handle information routing, permission management, version control, and resource allocation. The movement of data through an ESB is handled by messaging technology. Download this white paper to learn about a messaging infrastructure for any enterprise-class ESB.

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