The voice of the customer (VOC) concept has been around for decades, but the Internet and social media technologies have finally enabled it to its fullest degree. We have all heard of (and perhaps even contributed to) customers venting their anger or expressing their delight with some vendor’s service or some product’s characteristics and performance via online forums.
A company’s ability to
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‘people application’ is a free version of an award-winning, personal dashboard that helps anyone monitor and personalize everything that matters to them from the news, Facebook, Twitter , photos, videos, and an ecosystem of more than 260,000 Web apps via any desktop or device, including iPhone, iPad , and Android . This versatility has made Netvibes one of the most recognized brands on the Web. Its consumer-friendly usability, scalability, and universal platform openness are key reasons why