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The Forrester Wave: Midmarket Sales Force Automation
If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings” in areas such as product functionality breadth, setup, usability, integration, and cost.
: The Forrester Wave: Midmarket Sales Force Automation The Forrester Wave: Midmarket Sales Force Automation Source: Maximizer Software Document Type: White Paper Description: If you’re evaluating customer relationship management or sales force automation software, this Forrester report is a must-read. Featuring ratings on eight leading vendors based on over 150 criteria, the report is valued at over $795 (USD). Get your free copy from Maximizer Software, top-ranked in Forrester’s “current offerings”
5/11/2006 5:16:00 PM
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.
: The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 Source: SAP Document Type: White Paper Description: This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an
3/14/2011 10:17:00 AM
Microsoft Office Fluent User Interface: IT Decision-maker Perception
Microsoft Office Fluent User Interface: IT Decision-maker Perception. Find RFP Templates and Other Solutions to Define Your Project Implementation In Relation To the Fluent User Interface. This white paper presents the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system.
: commissioned study conducted by Forrester Consulting on behalf of Microsoft Corporation to help IT organizations considering adopting the 2007 Microsoft® Office system anticipate the impact of the new Microsoft Office Fluent™ user interface on their end users. The results are based on an online survey of 749 IT decision makers from companies piloting or deploying the 2007 Office system. Microsoft Office Fluent User Interface: IT Decision-maker Perception style= border-width:0px; /> comments
10/31/2008 11:47:00 AM
CIO Test for Enterprise Agility
Find out how to assess your company's ability to change and how to improve it in the Forrester report Assess Your Enterprise Agility.
: to improve it—in the Forrester report Assess Your Enterprise Agility . You ll learn the approaches to change that work—and those that don t the two basic types of changes, and how to handle them how to measure and manage your company s agility with key agility indicators (KAIs) how to institute agility management in your organization with a 6-step plan The future belongs to companies that can quickly and successfully respond to change in a volatile business environment. Download your PDF copy of
11/25/2010 3:00:00 PM
Quantifying the Value of Software Asset Management
Quantifying the Value of Software Asset Management. Acquire Free White Papers or Case Studies In Relation To Software Asset Management (SAM). If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case.
: seeing their markets increase. Forrester Research predicts that global spending on software will reach $341 billion in 2008, a 9 percent increase over 2007. As more and more software is purchased, companies must find better ways to justify and optimize their investments. Additionally, software is unique from other technology solutions, like hardware, because it is intangible, making it much harder to monitor, control, and manage. Software asset management is a crucial business practice that combines
12/14/2008 6:34:00 AM
Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies
Find out how co-sourcing help companies to reduce cost and improve efficiencies. Become an expert of co-sourcing. Read this whitepaper. In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative to outsourcing or offshoring. This white paper explores the primary business benefits of the co-sourcing model and provides key information for evaluation.
: outsourcing scenario. According to Forrester Research, enterprises may rethink the outsourcing concept, making it more of a co-sourcing approach. Many CXO s expect to see more Co-sourcing deals, in the future as companies are seeking to pool their expertise in their search for new areas of growth and their efforts to save costs. In ever-changing market scenarios, businesses need to accomplish more with fewer resources and smaller budget. Co-sourcing provides the answer. What is Co-sourcing? A
7/6/2010 8:01:00 AM
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
: smaller chunks. According to Forrester Research, for most companies, it s not a question of whether to CRM or not to CRM: Forrester says that 47% of all companies are considering CRM, and 37% are in the implementation phase. Get in the ballgame, but play it one inning at a time. comments powered by Disqus A Portrait of the Enterprise Software User in the Education Industry | Sword Ciboodle—One More BPM-Centric CRM Provider | ABAS Business Software—One Mid-market ERP Vendor to Watch For |
KANA Software and Ciboodle Join Forces for Customer Experience Perfection » The TEC Blog
(which Kate Leggett of Forrester deems encouraging to many customers of KANA’s mature legacy products ). With beneficial market overlap and complementary industry and product strategies, the vendor pledges to continue to enhance the Ciboodle product line with new features and functionality, especially in the formerly lacking areas of web-based customer service, KM, and social listening. KANA will also provide a clear path to next-generation capabilities customers in both the public and private sector
: BPM, case management, Ciboodle, CRM, custexp, customer service, cx, iqpc 2012, kana, kana sem, kana software, knowledge management, multi channel, Oracle, RightNow, social business, social community, Sword Ciboodle, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Enterprise Applications Vendors Going Viral and Social: Another Take » The TEC Blog
(B2C) commerce. According to Forrester , 63 percent of online retailers will make social e-commerce a top priority in 2010, with The Limited brands leading the way . As consumers and individuals, most of us have been effectively using Facebook, Twitter, Yelp, Flickr, YouTube , and LinkedIn for various personal and professional purposes. The Web 2.0 tools and technologies have certainly leveled the playing field, similar to what the advent of the Internet and e-commerce did in the late 1990s (
: big erp, bpo, Cloud Computing, corefino, crowdsourcing, groundswell, infor, lars lawson, on demand software, oracle oratweet, SaaS, social capital, social media, unknown cfo, viral marketing, web 2.0, wisdom of the crowd, YouTube, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value with On-demand CRM
Become an expert of realizing enterprise-wide value with on-demand customer relationship management (CRM). Read this whitepaper. Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and make the entire sales ecosystem more efficient. But while many solutions for midsize companies can be rapidly deployed to quickly energize a sales organization, what happens after that first jolt? Discover five tips for making sure your CRM choice continues to deliver return on investment (ROI).
: 2009 In a recent Forrester report on SMB, 71% of respondents identified both improving integration between applicatins and reducing IT costs as their top IT priorities.— The State Of SMB Software: 2009 , Forrester, June 2009 Tip 3: Don t go it alone—seek project approval with a team effort If you are a sales executives pushing hard for CRM, draw in stakeholders from all aspects of the business that stand to benefit and those who will be impacted on the cost side. Most CRM ROI business cases focus on
3/10/2010 12:27:00 PM
Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog
principal David Hofferberth , Forrester ’s Margo Vistacion , IDC ’s Michael Fauscette , and Altimeter Group ’s Ray Wang . Rather than parroting these folks’ statements and opinions, I have asked Deltek a few clarifying questions about the acquisition itself. Up Close & Personal with Deltek The questions below were answered by Deltek’s Senior Director of Corporate Marketing and Communications, Patrick Smith: PJ : Is this move complementary or competitive to Deltek Vision? PS : It is very
: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
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