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Documents related to » evermotion


PeopleSoft Plays Hardball
No more a nice guy with PeopleSoft! Its strong Q4 2000 results and alleged string of wins over its direct competitors have stirred up some emotions and knee-jerk dismissive reactions. Whatever the case may be, look for a vigorous PeopleSoft participation in many future software selection deals.

EVERMOTION: peoplesoft consulting, peoplesoft products, peoplesoft tools, peoplesoft jobs, construction erp, peoplesoft online training, peoplesoft hcm 9.0, peoplesoft hris, peoplesoft dba jobs, peoplesoft hcm jobs, peoplesoft module, erp solutions, jd edwards software, peoplesoft application engine, peoplesoft financials, peoplesoft contracts, peoplesoft consultant, peoplesoft 9..
3/9/2001

3 Microsoft Shop Myths Dispelled? » The TEC Blog
business fact; more on emotion - “…big brands make decision makers feel better”. You said: “Looking at Microsoft’s dominance in Windows and Office Suite, it is impossible to imagine the day when you’d wake up to discover that the behemoth no longer exists…” Comparatively, MS is a small player in the ERP space. It is the only area of your blog that I agree with. They have multiple overlapping products and the discontinuation of one of these products is a real possibility. Their revenues

EVERMOTION: ERP, microsoft, microsoft dynamics, Microsoft Shop, Software Slection, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-11-2008

Has KANA Gotten Its Mojo Back? – Part 2 » The TEC Blog
keywords and perform text emotion detection to automate the process of capturing, documenting, interpreting, routing, and prescribing e-mail-based answers. Last but not least, our KM capabilities are also world-class. KANA’s knowledge base search can be driven within the context of a session (see Figure 2). The system is able to incorporate new knowledge gained from the customer, the particular case, and the customer’s environment. The knowledge repository (and returned answers) can be filtered by

EVERMOTION: accel kkr, BPM, business process modeling, call center, case management, consona crm, CRM, csr, customer satisfaction, customer service, inquira, kana, kana software, km, knowledge management, lagan technologies, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2011

Has KANA Gotten Its Mojo Back? – Part 2 » The TEC Blog
keywords and perform text emotion detection to automate the process of capturing, documenting, interpreting, routing, and prescribing e-mail-based answers. Last but not least, our KM capabilities are also world-class. KANA’s knowledge base search can be driven within the context of a session (see Figure 2). The system is able to incorporate new knowledge gained from the customer, the particular case, and the customer’s environment. The knowledge repository (and returned answers) can be filtered by

EVERMOTION: accel kkr, BPM, business process modeling, call center, case management, consona crm, CRM, csr, customer satisfaction, customer service, inquira, kana, kana software, km, knowledge management, lagan technologies, overtone, pegasystems, RightNow, salesforce.com, sem, sentiment analysis, service experience management, social media, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-07-2011

With Record Revenues, AXENT Puts Down a Solid Fist
Cybercrime and information security attacks are not going to go away. AXENT's three protection products, Intruder Alert, Raptor Firewall, and NetProwler contain the most fundamental security protection products that any aspiring Internet company should include in their IT strategy - network based intrusion detection, host based intrusion detection, and an enterprise hybrid firewall.

EVERMOTION: Apple QuickTime Xing Streamworks Emotion Creative Partner WhitePine CU-SeeMe Vxtreme WebTheater Raptor s resiliency to Internet attacks makes it ideal for e-commerce and transaction processing. We expect to see Raptor s marketshare increase in this vertical market. Attacks that Raptor is resilient to include: MS Exchange buffer overflow Netscape mail server buffer overflow BackOrifice Smurf SynFloods Teardrop2 Named/BIND ( ADMrocks ) buffer overflows HELO buffer overflow SMTP header buffer overflow MIME
7/6/2000

Challenges of the Future: The Rebirth of Small Independent Retail in America
Challenges of the Future: The Rebirth of Small Independent Retail in America. IT Reports and Other Software Complex System to Use In Your Complex System Related To The Rebirth of Small Independent Retail in America. By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

EVERMOTION: are more affected by emotion and perception. That s why I spend so much time with them. The reality of the world around us changes rapidly but people don t change as fast. Things around us are changing faster and our industry is changing dramatically with consolidation and lack of creativity on all sides of the world. Consolidation has created some powerful brands. I think we would all be better off with more competition. With more competition, the manufacturers would get better, we would get better and
5/11/2006 1:01:00 PM

A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located in products and services, it is now located in the value produced by the customer.

EVERMOTION: the experience and the emotion. We try to make a customer s experience better, but better in her terms. I think it s value that rules the world. There s an awful lot of evidence across an awful lot of categories that consumers will pay more for better design, better performance, better quality, better value, and better experiences. This latter comment was a direct counter to Wal-Mart s philosophy that price rules the world. Ultimately, what I m saying here is that there is a new breed of customers
9/21/2006

Intel Server Trends
The Intel-based server market is one of the most hotly contested segments in the industry. What are the key trends in this market, and what will they mean to users, vendors, and the products themselves?

EVERMOTION: generate more heat and emotion than the operating system battles of the last three years. The server OS market used to be Unix (of various flavors), Novell NetWare (really a Network Operating System - NOS - more than a base level OS), and various proprietary OSes. The rise of Windows NT added a fourth leg to this market. As NT gained market share, as well as dominating the business desktop, people started seeking an alternative. The Unix market per se was too fragmented to provide a unified defense
5/9/2000

Three Es of CRM
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound. With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate themselves from the competition. Customer relationship management and enterprise resource planning technologies play a critical enabling role.

EVERMOTION: Buying (selling) requires an emotional connection. Experience is the integration of singular events. Relationships must evolve to grow. A growing manufacturer of exhibit booths provides a good example. This company embarked on an initiative to improve its ability to execute-and to integrate the design and manufacturing processes within its business. Selling in the exhibit booth marketplace is all about innovative design and capturing emotion. When a business invests in a major trade show such as COMDEX,
9/8/2005 8:26:00 PM

Measuring the Business Value of IT
Measuring the Business Value of IT. Find Solutions and Other Applications for Your Decision Associated with Business Value of IT. Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number of consistent, repeatable, and credible measurement methodologies that hold both business users and IT departments accountable. Compare four methodologies, and learn how adding one of them to your overall governance framework can improve your IT investment returns.

EVERMOTION: facts rather than politics, emotion, or guesswork. These facts include the degree of strategic alignment, the expected tangible and intangible business value to be realized, as well as the level of risk incurred. Forrester Research (Nasdaq: FORR) s an independent technology and market research company that provides pragmatic and forward- hinking advice about technology s mpact on business and consumers. For 22 years, Forrester has been a thought leader and trusted advisor, helping global clients lead in
12/10/2008 3:33:00 PM

Customer Focused Self-service: Building the Balanced Business Case
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase, In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

EVERMOTION: able to automatically recognize emotion within text and intelligently leverage that information. For example, if profanity is detected in an email from a most valuable customer, the system immediately alerts a service agent trained in relationship recovery tactics. Some systems even proactively notify a customer if an answer to a previously asked question has changed, which reduces the incidence of follow-up inquiries (cost-effective) and gives the customer up-to-date information (customer effective).
8/30/2006 11:34:00 AM

Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

EVERMOTION: there may be more emotion attached with each extra message. This is not good for me, in two important, interrelated ways. With each communication channel I open up, a new database is created that I will have to monitor, and more importantly, how will all this impact my relationships with customers and prospects? Failure to Communicate This dilemma is due to network divergence. We all have office phones and cell phones, and they work on separate networks with completely different infrastructures. We
10/24/2006

The Case for Pricing Management
Savvy and dynamically optimized pricing can mean the difference between survival and failure. In many environments it might be smarter, quicker, and more useful to calculate pricing based on systematic analysis rather than on fuzzy thinking or human emotions.

EVERMOTION: decisions based on the emotion of the moment, all with the handy excuse of appeasing important customers. Typically, it is more productive to the salesperson s personal objectives (higher total commissions) to cut prices than to justify the standard price. But maybe maverick sales folk are not entirely to blame, given that their superiors themselves let their companies waste millions of dollars in profit and revenue, simply because they cannot really diagnose (or acknowledge) price management problems.
4/3/2006


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