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Documents related to » erp customer relationship management


Customer Relationship Malpractice » The TEC Blog
customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and

ERP CUSTOMER RELATIONSHIP MANAGEMENT: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

ERP CUSTOMER RELATIONSHIP MANAGEMENT: and large technology-driven analytical enterprises. While any of these certainly could use thinkAnalytics it is those at the extreme of data volume and complexity, as well as those with concerns about the quality of their data, that are most likely to find a match with thinkAnalytics.
9/22/2000

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: EXE and i2 Advance Relationship EXE and i2 Advance Relationship Steve McVey - September 20, 2000 Read Comments S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience
9/20/2000

Astute Social Relationship Management » The TEC Blog
customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and

ERP CUSTOMER RELATIONSHIP MANAGEMENT: Astute, CRM, customer behavior, engagement, facebook, feedback, influencer analysis, monitoring, natural language processing, NLP, Product Development, relationship management, SCRM, social, social analytics, social data, social media, srm, technology, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-10-2011

Perfect Orders: Improving Customer Satisfaction and Financial Results
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: a principal of Process ERP Partners. He has more than 35 years’ experience as an executive in the software industry with a focus in process industry–related ERP, SCP, and e-business–related segments. Olin has been called “the father of process ERP.” He is a frequent author and an award-winning speaker on topics of gaining value, including ERP, SCP, e-commerce, and the impact of technology on industry. He currently provides consulting services to both end user and supplier organizations. He can
2/1/2011 8:54:00 AM

2011 Customer Relationship Management Buyer s Guide: Innovations in CRM
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: Map Best Practices for ERP Implementation Best Practices for Fixed Asset Managers Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
11/21/2011 12:00:00 PM

Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: processes by linking the ERP and CRM systems of a user s company. Simply put, the software supplies inventory forecasts based on the customer installed base, provides contract coverage analysis, and determines where to position spare parts most effectively to meet customer service requirements (i.e., it suggests the optimum stock levels and location for spare parts while balancing the required level of customer service with the allowed inventory investment). SPO is able to provide that level of
3/17/2006

Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: major upheaval in an enterprise s operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn t suit their needs or that is too complex to be adopted quickly. Instead, a CRM solution should be implemented so that users are fully supported and feel that the tools at hand are helping them to get the job done, not adding an extra element of responsibility to their workdays.
9/24/2007

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: will describe how one ERP software package—Microsoft Dynamics AX—supports customer returns and RMAs with a simple yet robust solution approach. About the Author Scott Hamilton consults and teaches globally on SCM and ERP issues. He authored Maximizing Your ERP System and previous books on Dynamics AX and NAV. Scott has won the rarely given Microsoft MVP Award for Dynamics AX, and Microsoft s Excellence in Innovation Award. He can be reached at ScottHamiltonPhD@aol.com.
3/4/2009

Polymita Customer Success Story: Simplifying JACIE’s Certification Process
JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision support system that could centralize access to important information and manage an unlimited number of certification processes simultaneously—without increasing the resources.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: Map Best Practices for ERP Implementation TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises TEC 2013 ERP Buyer s Guide for Process Manufacturing
1/22/2008 9:24:00 AM

Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

ERP CUSTOMER RELATIONSHIP MANAGEMENT: Delivering Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums,
6/13/2011 1:00:00 PM


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