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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 capture and track customer product requirements


Electronic Product Code (EPC): A Key to RFID
The real benefits of radio frequency identification will be achieved, when the integration of the EPC data will be a substantial part for the control of supply

capture and track customer product requirements  the facility's antennae should capture information from the embedded RFID tags. These antennae then pass the data onto the WMS application, which accepts the information and automatically receives the inventory, thereby eliminating the manual receiving processes of counting and scanning individual items, cartons or pallets. Real Time Inventory Control Real time inventory control, tracking and alerting capabilities would be other very important advantages of RFID. As tagged inventory goes through ports

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » capture and track customer product requirements

Getting It Right: Product, Quality, Timing, and Price


The most important factor in industry is no longer the mere price of the product. Increasingly, the purchaser's task has become to obtain the right product of the right quality at the right time—and for the right price.

capture and track customer product requirements  shop floor automatic data capture (ADC) to pick up actual production times and provide real-time progress updates. Jeeves Production users can also define items, operations and BOMs, but also, if required, time, throughput, costing, tools, queuing, and work crews. It is also possible to indicate if there is a subcontracted item and under what conditions subcontracting is used (for example, when in-house capacity is exceeded). Work orders can be created manually, or automatically (through requisitions or Read More

A Lexicon for Customer Relationship Management Success


Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

capture and track customer product requirements  struggling with how to capture current customer behaviors and predict future behaviors, and they are trying to learn how to influence this behavior in a profitable manner. In this context, there are certain customer behavior metrics that can provide solid evidence of the success of the organization's products and programs and can support ROI calculations. These metrics include Number of customer referrals Share of wallet Contract renewals Brand switching New product trials Percent of full line purchased Read More

Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail


Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

capture and track customer product requirements  the driving seat to capture that market segment. However, the market will also conversely punish those that take the feat too lightheartedly. This is especially true in the small to medium business (SMB) market segment, where there is much less leeway for time and money consuming implementations that also require massive software patchwork. Challenges Plus While consumers might have increased discretionary spending in the sector, there are ever more retail segments vying for these purse strings. All Read More

The Best-kept Secret in the Product Lifecycle Management Mid-market


The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

capture and track customer product requirements  industry average companies to capture and reuse product development knowledge; to have formalized change processes within design engineering; to integrate their product development data into their business processes; to have centralized their product data; and to have developed formal metrics to measure their product development process. Enter Omnify Empower PLM To fulfill these requirements, in mid-2007 Omnify Software announced Omnify Empower, its latest PLM solution based on the Microsoft .NET Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

capture and track customer product requirements  to not only detect, capture, and analyze information, but also take appropriate action—based on different user interaction sources, such as e-mails, notes, surveys, customer relationship management (CRM) systems , and diverse social media sources. Attensity’s product stack falls under the company’s CEM Suite , and contains an interesting blend of applications ranging from sophisticated text and sentiment analysis of social media, online and internal channels, as well as multi-channel customer Read More

Global Product Development Seen as a Boon for Product Lifecycle Management Vendors


An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle.

capture and track customer product requirements  Product Development Seen as a Boon for Product Lifecycle Management Vendors Originally published - December 12, 2005 Nearly all leading product lifecycle management (PLM) software vendors argue that companies can now leverage globalization, outsourcing, and Web-based collaboration technologies to gain tremendous growth potential. Nonetheless, this relatively new phenomenon has been a long time in the making, as the following history of offshoring reveals. In the 1980s, offshore manufacturing became Read More

CAPTure Workforce Planning


CAPTure Workforce Planning software uses internal data, plus demographic, educational and other trends, to identify talent challenges. CAPTure uses information from a wide range of sources—human resources (HR) information systems, data warehouses, the Bureau of Labor Statistics, universities, best practices, and organizational expertise—from executive strategy and HR specialist insight to line manager understanding.  

capture and track customer product requirements  Workforce Planning CAPTure Workforce Planning software uses internal data, plus demographic, educational and other trends, to identify talent challenges. CAPTure uses information from a wide range of sources—human resources (HR) information systems, data warehouses, the Bureau of Labor Statistics, universities, best practices, and organizational expertise—from executive strategy and HR specialist insight to line manager understanding. Read More

How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

capture and track customer product requirements  to Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More

Product Review: Ramco HCM


Many HR issues, including talent management, are common points of interest for HR (and related software) vendors. As such, many are designing their products to address these issues. Ramco HCM goes one step further by adding analytics to the mix.

capture and track customer product requirements  Review: Ramco HCM I had the pleasure recently—along with fellow Technology Evaluation Centers (TEC) research analyst Leslie Satenstein—to sit in on a product briefing and certification session with Steven Goldberg (VP, HCM practice leader for Ramco Systems Corporation ). The product was a human capital management (HCM) solution which includes basic payroll, staffing, workforce planning, compensation management, and integrated talent management. Ramco HCM is part of a complete suite of products Read More

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

capture and track customer product requirements  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More

Assessing the Impact of Poor Requirements on Companies


To accurately assess the impact that requirements have on businesses, IAG surveyed over 100 companies. What they found was that less than one-third were properly equipped to define their software requirements, and that suboptimal requirements consumed around 41.5 percent of the IT development budget. Find out what it takes to ensure your organization doesn’t fall on the wrong side of this business requirements equation.

capture and track customer product requirements  the Impact of Poor Requirements on Companies To accurately assess the impact that requirements have on businesses, IAG surveyed over 100 companies. What they found was that less than one-third were properly equipped to define their software requirements, and that suboptimal requirements consumed around 41.5 percent of the IT development budget. Find out what it takes to ensure your organization doesn’t fall on the wrong side of this business requirements equation. Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

capture and track customer product requirements  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More

NuViewHR product suite


NuViewHR is a Web-native human resources (HR) management solution that for administering HR and benefits programs, recruiting, training and development, and performance monitoring using self-service. NuViewHR modules include the following: HR and Benefits Administration Compensation Management Employee Self-service (ESS), Management Self-service (MSS), and Candidate Self-service (CSS) Recruiting Management Training Administration Performance Management Succession Management Time Entry Reporting and Metrics Payroll NuViewHR can be configured to meet the needs of a variety of organizations and industries. Customers can add fields and tables to the centralized database, and all fields can be included in reports, used in ad-hoc queries, used as selection filters, and/or exported to other applications. NuViewHR can be used for internal reporting, as well as government compliance reporting.    

capture and track customer product requirements  product suite NuViewHR is a Web-native human resources (HR) management solution that for administering HR and benefits programs, recruiting, training and development, and performance monitoring using self-service. NuViewHR modules include the following: HR and Benefits Administration Compensation Management Employee Self-service (ESS), Management Self-service (MSS), and Candidate Self-service (CSS) Recruiting Management Training Administration Performance Management Succession Management Time Read More

Customer Relationship Management (CRM)


When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all parties involved.

capture and track customer product requirements  Relationship Management (CRM) When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and Read More