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Firewall Evaluation Center
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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.
: customer satisfaction, customer satisfaction survey, customer satisfaction rating, CSR, composite customer satisfaction rating, CCSR, vendor rating metric, escalation clauses, price escalation, zero defects, lines of code, LOC, function point, FP, expectation management.
Results an MTO Manufacturer Can Measure
This case study covers why a sporting goods and apparel manufacturer's selection team chose to purchase and implement the Made2Manage® Enterprise Business System from Made2Manage Systems.
: database, case, Made2Manage, Manufacturing, visibility, data.
4/29/2005 9:33:00 AM
Kraft Foods Discovers the True Measure of SAS
Kraft’s brand portfolio contains many of the world’s favorite snack foods, including Oreo, Ritz, DiGiorno and Kool-Aid. Kraft’s challenge: to ensure consistent flavor and appearance by regulating production processes and measuring the flavor, color, aroma, and other attributes of each product. The solution: two new SAS-powered applications featuring SAS/IntrNet. Learn more about how Kraft get more out of its sensory data than ever before.
: sensory, supply chain management, inventory management, process manufacturing, manufacturing process, lean manufacturing, resource planning, software planning software, software for planning, planning process, process planning, scheduling software, production management, production manager, production system, production planning, planning production, planning of production, production and planning, planning and production, planning & control, production software, software production, software for production, capacity planning, planning system, manufacturing engineering, manufacturing .
5/24/2011 1:13:00 PM
You Can t Manage What You Don t Measure
Tracking key performance indicators (KPIs) helps ensure that projects are delivered on time and within budget, and creates a system for improving accountability. Once KPIs are established, there needs to be a way to easily track this data—otherwise it will become an arduous task that may be done improperly. Learn how leveraging integrated project management software can help drive your business process improvements.
12/10/2007 9:26:00 AM
Calculating Utilization in a Services Company
Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization.
3/4/2009 11:32:00 AM
Yes, We Have No Bananas: Consumer Goods Manufacturers Serve Demanding Customers
Consumer packaged goods manufacturers have to measure the most important metric of all: orders delivered on time, in full. To accomplish this requires sophisticated inventory management and optimization tools for the consumer goods supply chain.
: consumer packaged goods, CPG, CPG manufacturers, consumer packaged goods manufacturers, supermarket retailers, retail chains, demand forecasting, demand management, manufacturing planning, ERP, enterprise resource planning, rate-based manufacturing, VMI, vendor-managed inventory, mass customization, decoupled manufacturing, inventory optimization.
The Impact of Lean on Consumer Product Manufacturers
Your Challenge: Get Decision Makers' Approval for Impact of Lean on Consumer Product Manufacturers. Specific, Measurable, Achievable, Relevant and Time-Bound. While consumer products manufacturers are relatively recent adopters of lean programs, they are already achieving value through a firm commitment to understanding how lean will affect their business processes. Those who are eager to begin the lean journey, however, must learn how to prioritize the metrics that matter, and frequently measure them in order to monitor the effectiveness of the program. Discover why it works.
2/29/2008 11:15:00 AM
Move from Insight to Action with Interactive Self-service Dashboards
Dashboards are an important tool in the business analytics arsenal for midsize companies, as they enable managers to measure performance against key performance indicators (KPIs). Yet all dashboards are not created equal. Discover the essential characteristics of successful dashboards, and learn about solutions that provide well-designed dashboards that can help your company measure, manage, and optimize performance.
: IBM, kpi, dashboards, key performance indicators, business analytics, key performance indicator, dashboard design, business dashboard, dashboard software, digital dashboard, kpi performance, performance dashboard, executive dashboard, it dashboard, management dashboard, business dashboards, dashboard reporting, kpi examples, kpi key performance, kpi management, sharepoint dashboard, dashboarding, kpi dashboard, kpi indicators, kpi performance indicators, microsoft dashboard, business intelligence dashboard, business kpi, key performance indicators kpi, kpi definition, kpi sharepoint, .
4/30/2010 3:23:00 PM
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.
4/23/2008 5:29:00 PM
Optimize Internal Supply Chain
Optimize Internal Supply Chain. Reports and Other Software Program to Use In Your System to Optimize your Internal Supply Chain. The new reality for manufacturing CIOs is that budgets are far less than what they used to be and the ability to provide business intelligence to front line users in a simple and workable format is a new measure of information technology (IT) performance.
: production, information, QuickResponse, optimization, supply, chain.
4/29/2005 9:33:00 AM
Electrical Efficiency Measurement for Data Centers
Data center electrical efficiency is rarely planned or managed. The unfortunate result is that most data centers waste substantial amounts of electricity. Today, it is both possible and prudent to plan and measure data center efficiency. In addition to reducing electrical consumption, efficiency improvements can bring higher IT power densities. Learn how to describe, measure, and evaluate data center efficiency.
3/9/2009 1:25:00 PM
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