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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 caddyshack director


Newton County Selects Financials and HR System
Newton County’s local newspaper meticulously recites all the issues the county is currently experiencing and describes the range of business processes that it

caddyshack director  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Social Networks: How They're Turning CRM Upside Down


Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

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Avent Users Rave Over SalesLogix


“The sales reps just rave about all the customizations we have done because they provide access to critical data, at the click of a button,” Stoner said. “And, overall, SalesLogix has provided significant improvement in sales rep productivity with a 20 percent across-the-board time savings, as well as 23 hours a week time savings on reporting and forecasting from a business unit!” Greg Stoner Avnet Director of CRM Architecture

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Biscom Inc.


Biscom, Inc. is a privately held enterprise software company with headquarters in Chelmsford, MA, and with a satellite office in Taipei City, Taiwan. Biscom’s primary focus is developing fax server solutions that facilitate inbound and outbound electronic fax communications. Biscom also develops managed file transfer and data conversion solutions. Biscom was founded in 1986 by S.K. Ho, currently Biscom's CEO. S.K. Ho was formerly the Director of Engineering at Wang Laboratories, where he designed and developed the Wang Word Processor and Wang Professional Image Systems; he holds nine major patents. Mr. Ho earned a BSME from Ordinance Engineering College in Taiwan and an MSEE from Drexel University.

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5 Tips for Energizing Your Sales Organization and Realizing Enterprise-wide Value with On-demand CRM


Increasingly, midsize companies are looking to customer relationship management (CRM) to energize their sales organizations and make the entire sales ecosystem more efficient. But while many solutions for midsize companies can be rapidly deployed to quickly energize a sales organization, what happens after that first jolt? Discover five tips for making sure your CRM choice continues to deliver return on investment (ROI).

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United Rentals Optimizes Its Workforce with Oracle HCM


United Rentals Director of HR Operations Linda Luman discusses how her organization invests in people to drive efficiency.

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MODX Web Content Management: Vendor Profile


Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services Josh Chalifour profiles MODX—its background, business practices, revenue streams, and community. MODX’s WCM systems, Evolution and Revolution, are being used for a significant quantity of sites around the world. Find out more in this report.

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My Takeaway From ERE Expo 2010


I attended ERE Expo online by following the live stream, which by the way was really great, with no interruptions and good sound/video quality. In a way, I’m glad I couldn’t be there in person, since the conference was in Florida, the weather was great and the location was very close to the beach—following online from rainy Montreal allowed me to concentrate better. On the other hand, it seems

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Traffic Audits Make Strange Bedfellows: Part I - The Why’s and What’s of Auditing


Have you heard the one where the Director of Product Marketing, the CIO and the auditor are found together in a small conference room? Couldn’t happen, you say? Au contraire! With traffic being the lifeblood of an e-commerce site the Marketing crew knows that the traffic numbers are going to be audited. And they look to the CIO to make sure that the numbers pass muster. If there’s a problem with the numbers, the CIO may be blamed.

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TDWI Conference in Chicago: The BI-cycle Still Running


Recently, I attended the TDWI Conference in Chicago. This conference was a great opportunity to learn insights from the people who are involved in the industry. In each conference, it’s always interesting to see how the BI sector has matured. The interest in gaining more and more control and improvement in the BI terrain is still a growing process. I’m glad to know there is still a lot to say

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Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

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