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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

bpm magazine  Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the soluti Read More

Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm magazine


Supercharging SOA
IT managers realize that service-oriented architecture (SOA) projects are no longer an “if”@they’re a “when.” SOA can help achieve your number-one goal

bpm magazine  Best Business Process | BPM Software | BPM Solution | BPM Solutions | Business Analysis | Business Analytics | Business Development | Business Development Processes | Business Intelligence Process | Business Intelligence Strategy | Business Management | Business Outsourcing | Business Planning | Business Process | Business Process Analysis | Business Process Automation | Business Process Best Practices | Business Process Data | Business Process Description | Business Process Design | Business Process Read More
Software for Real People Part One: MindManager Feature and Functions
Many software applications are indispensable for the operation and management of the enterprise. They, however, may actually stifle creativity--arguably the

bpm magazine  (ERP), business productivity management (BPM), customer resource management (CRM), project planning, and word processing, are basically linear processes that primarily rely on textual or numeric structure. Despite their inflexibility, these tools have come to be seen as an important to the operation and management of the enterprise. As a result, we require the user to adapt to the tool rather than the tool supporting the user. Like the old saying, If all you have is a hammer, then everything looks like Read More
PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

bpm magazine  competitors. Namely, if Oracle BPM and IBM BPM were to resemble Nadal and Federer (in whichever order), Pega strikes me as Djokovic: not the longstanding No. 1 yet (and perhaps he will not remain the top player for long), but with an impressive string of consecutive wins and much color and humor to his character (which defies the typical profile of a boring tennis player). Indeed, Pega’s top managers and their approach to developing software are a far cry from being dull. Interestingly, Pega is nearly Read More
It’s About Process (or Ability to be Responsive) - Part I
After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that

bpm magazine  sell applications labeled as BPM are aiming at a bigger scope and more complex projects, with elaborate software supporting even more elaborate methodologies, process defintion and modeling, collaboration methods, and so on. Features and capabilities are not necessarily the only differences between tools, since usually the products aimed at simpler processes focus strongly on “ease of use.” The designers' assumption is generally that the users are non-IT experts within the company. Such workflow Read More
Ooh La La! From France, W4 Business First for BPM Joins the TEC Certified Elite
We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project

bpm magazine  W4 Business First for BPM Joins the TEC Certified Elite We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center , joining the ranks of TEC Certified systems providing BPM functionality. You can see TEC’s vendor showcase for a profile of W4 Business First . I’ll be glad to provide a complete report on the TEC site in the coming weeks (including strengths, Read More
Vendor Rating Updates: BPM, ERP, PLM
Here's an update on new TEC vendor ratings and certifications. If you're currently evaluating or researching ERP, business process management (BPM), or product

bpm magazine  and configuration management. Polymita's BPM Suite joined our business process management knowledge base. The product focuses in part on modeling, workflow, and security functionality. If you're researching ERP solutions for discrete, process, or mixed-mode industries, I'd like to announce that TEC analysts recently certified the Logo Business Solutions' Unity system. Finally, to continue on the different variants of ERP systems, a new name recently entered the enterprise software space, Solarsoft . Its Read More
An Introduction to BPM
Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in

bpm magazine  Introduction to BPM Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in the software industry today. Its rapid growth is driven by the increasing recognition that success is driven by the efficiency of your organization’s business processes. But what exactly is a business process—and how can BPM improve it? Read More
BI and BPM: It’s Not as Blurry as You Think
There seems to be a blurry line between business intelligence (BI) and business performance management (BPM) applications. Some software vendors offer solutions

bpm magazine  solutions that actually incorporate BPM and BI within the same application, which makes it harder to distinguish between these two software solutions. The following are some—certainly not all—key differentiators between BI and/or BPM functionality that could help you have a better understanding of BI and BPM tools. The Defined Line Between BI and BPM BI : BI tools enable organizations to analyze high volumes of information in order to have effective support during the decision-making process. In a Read More
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 1
While my two separate blog post series about workflow automation and Business Process Management (BPM) and about the long tails of supply chains were coming to

bpm magazine  Corticon Techologies for their BPM and rules management capabilities. Last but not least, ILOG BRMS engine also runs IBM’s InfoSphere Master Data Management (MDM) Server  and IBM FileNet enterprise content management (ECM) offering [ evaluate this product ]. As another marquee partnership, SAP uses ILOG's optimization engine embedded within SAP Advanced Planning & Optimization (SAP APO) and possibly within other SAP SCM suite’s applications [ evaluate this product ]. Former Manugistics (now part of Read More
Bizagi, Now Certified for BPM Functionality
I’m pleased to announce that the Bizagi’s BPM Suite 9.1 has recently joined the ranks of TEC Certified systems providing business process management (BPM

bpm magazine  Now Certified for BPM Functionality I’m pleased to announce that the Bizagi’s BPM Suite 9.1 has recently joined the ranks of TEC Certified systems providing business process management (BPM) functionality. See TEC’s vendor showcase for a complete profile of Bizagi . You can find a full report here on the TEC site (including strengths, weaknesses, and benchmarking analysis of each module). You will find valuable information on Bizagi’s functionality, including: Process collaboration Form Read More
Flowring Helps Steer Sona Koyo in the Right Direction with BPM
As one of the largest gear manufacturers in India, Sona Koyo knew that in order to retain its competitive edge, changes to its legacy systems would be required.

bpm magazine  the Right Direction with BPM As one of the largest gear manufacturers in India, Sona Koyo knew that in order to retain its competitive edge, changes to its legacy systems would be required. On average, Sona’s employees were wasting 5 percent of their time redoing paperwork and tracking activities. Since integrating a business process management (BPM) system, Sona’s employees have cut down their tracking time down to zero hours with minimal efforts. Read More
Learning from the BPM Leaders
Find out in the white paper learning from bpm leaders.

bpm magazine  from the BPM Leaders Why are so many businesses implementing business process management (BPM) solutions? Most likely because BPM helps companies succeed in a broad range of business processes , including IT management; knowledge management; customer service management; and product and service development and management. It's an impressive list, but what are the prerequisites to BPM success? And which best practices can you pick up from BPM leaders? Find out in the white paper Learning from BPM Read More
K2 Takes BPM Mobile
K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with

bpm magazine  Takes BPM Mobile K2 has released an updated K2 Mobile app for iPhone and iPad users. The app, available for current K2 blackpearl and K2 Appit customers, provides users with access to K2 tasks on their iPhone or iPad.   Customers can use the K2 Mobile app to review and respond to any K2 task, across any process, so they can access data directly from their iPhone or iPad and redirect or share tasks with other users. The new release is native to iOS 7, but K2 already has Android and Blackberry Read More
Ultimus Case Study: BPM for Efficient Loan Management
A full member of the Barclay’s Group, UK-based FIRSTPLUS Financial Group specializes in personal loans and loan refinancing. As with all businesses that

bpm magazine  Case Study: BPM for Efficient Loan Management A full member of the Barclay’s Group, UK-based FIRSTPLUS Financial Group specializes in personal loans and loan refinancing. As with all businesses that experience rapid growth from the outset, its critical processes had evolved without much structured planning. That’s why FIRSTPLUS needed a strategic business process management (BPM) solution for structural process implementation and automation across different areas and functions. Read More

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