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Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

bpm magazine  Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the soluti Read More
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm magazine


Software for Real People Part One: MindManager Feature and Functions
Many software applications are indispensable for the operation and management of the enterprise. They, however, may actually stifle creativity--arguably the

bpm magazine  (ERP), business productivity management (BPM), customer resource management (CRM), project planning, and word processing, are basically linear processes that primarily rely on textual or numeric structure. Despite their inflexibility, these tools have come to be seen as an important to the operation and management of the enterprise. As a result, we require the user to adapt to the tool rather than the tool supporting the user. Like the old saying, If all you have is a hammer, then everything looks like Read More
The Financial Close: Optimizing Performance and Driving Financial Excellence
“Financial close” is a company’s ability to complete accounting cycles and produce financial statements for internal management and external legal reporting@and

bpm magazine  by Business Objects and BPM Magazine in 2006, 77% of respondents thought that improved intercompany reconciliation would speed the close process. Poor Performance from Reporting Applications The consolidation process is, by its nature, iterative and involves many rounds of consolidation, review, and adjustment before the process is finalized. The performance of consolidation and reporting applications is critical as organizations look to enhance the close process and save time in every area. Poor Read More
Ultimus
Ultimus is a global business process management (BPM) software company that delivers the shortest time to value for business process automation and

bpm magazine  business processes. The Ultimus BPM Suite has been recognized by eWeek magazine with the 2004 eWeek Excellence Award. In addition, Ultimus is a three-time recipient of the Technology Fast 500 Award from Deloitte & Touche and many other awards. Read More
It’s About Process (or Ability to be Responsive) - Part I
After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that

bpm magazine  sell applications labeled as BPM are aiming at a bigger scope and more complex projects, with elaborate software supporting even more elaborate methodologies, process defintion and modeling, collaboration methods, and so on. Features and capabilities are not necessarily the only differences between tools, since usually the products aimed at simpler processes focus strongly on “ease of use.” The designers' assumption is generally that the users are non-IT experts within the company. Such workflow Read More
16 Percent of BPM Seekers Agree with the SaaS Delivery Model
Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model

bpm magazine  Percent of BPM Seekers Agree with the SaaS Delivery Model Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model (see Choosing Business Process Management: SaaS BPM or On-premise BPM? According to this article, although managing business process in the cloud is in an early stage, this delivery model is becoming more noticeable. After reading this, I felt that it would be interesting to know business Read More
Collaboration is the Key to BPM Success
Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital

bpm magazine  is the Key to BPM Success Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful. Read More
BPM in Retail
Relevant to the current economic recession, find out about key challenges faced by the retail industry, such as multichannel integration. Get an introduction to

bpm magazine  in Retail Relevant to the current economic recession, find out about key challenges faced by the retail industry, such as multichannel integration. Get an introduction to a process excellence and governance approach specific to retail, for radical cost reduction and organizational agility and visibility. You’ll also find a case study about business performance management (BPM) in the food and beverage industry. Read More
BPM Weaves Data And Processes Together For Real-time Revenues
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be

bpm magazine  Together For Real-time Revenues BPM Weaves Data And Processes Together For Real-time Revenues Featured Author - David Cameron - May 30, 2003 Introduction One customer abandons a product application on a corporate Web site. Another customer starts to configure an online product but gets frustrated and quits. A third stops paying bills on time or contributing to an account. What do these events have in common? The relationship between customer and vendor is at risk, and the customer appears to be close to Read More
Learning from the BPM Leaders
Find out in the white paper learning from bpm leaders.

bpm magazine  from the BPM Leaders Why are so many businesses implementing business process management (BPM) solutions? Most likely because BPM helps companies succeed in a broad range of business processes , including IT management; knowledge management; customer service management; and product and service development and management. It's an impressive list, but what are the prerequisites to BPM success? And which best practices can you pick up from BPM leaders? Find out in the white paper Learning from BPM Read More
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view

bpm magazine  Process Management (BPM) Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases. Read More
Bizagi BPM Suite 9.1.6 Business Process Management Certification Report
Bizagi BPM Suite 9.1.6 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation

bpm magazine  BPM Suite 9.1.6 Business Process Management Certification Report Bizagi BPM Suite 9.1.6 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

bpm magazine  might be indicative that BPM and CRM are quite converging disciplines in that Gartner found enough synergy to host its CRM and BPM summits back-to-back in Washington, D.C. in late 2008  (events I did not attend). While BPM vendors are beginning to offer more CRM capabilities, CRM vendors are “returning the favor” with BPM features (e.g., workflow and  business rules engines ). This process (no pun intended) may have begun several years ago. Namely, in 2005, the former Onyx Corporation (acquired by Read More
On-Demand Software for BPM: Now Ready for Enterprise Adoption
Planning, forecasting, and reporting are among the business processes that, if strengthened with analytic software, can help companies improve their performance

bpm magazine  solutions. See how on-demand BPM software is a low-cost, low-risk BPM solution that is likely to lead to an “early payback.” Read More
Accelerating ROI with BPM
New research validates what business and IT leaders have discovered for themselves: accelerating process improvement efforts through business process management

bpm magazine  ROI with BPM New research validates what business and IT leaders have discovered for themselves: accelerating process improvement efforts through business process management (BPM) is yielding significant returns as organizations continue to grapple with the unstable global economy. Discover how accelerating BPM initiatives creates an extensible infrastructure that can adjust to changing business conditions and customer requirements. Read More

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