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Differences in Complexity between B2C and B2B E-commerce
Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves dealing with longer-term contracts and complex products with specific requirements that are not needed in the consumer world.
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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.
: SAP, customer, relationship management, customer relationship, customer relationship management, customer survey, customer experience, customer loyalty, loyalty customer, customer retention, retention customer, customer crm, free crm, online crm, customer service software, crm marketing, crm service, customer strategy, customer surveys, crm services, customer segmentation, brand experience, customer relationship software, customer relationships, customer service satisfaction, customer importance, customer experience management, customer relationship marketing, customer satisfaction surveys, .
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E-commerce Platforms: A B2C Vendor Landscape
E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors.
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Even If We Knew Who You Are, We Probably Wouldn’t Tell
Companies specializing in personalization of consumer relationships have formed a consortium and conducted their first research study. The conclusion is that you care about privacy but not enough to drive to the mall.
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Inovis Delves into PIM by Snatching QRSPart Two: QRS Marketing
QRS believes that it adds value to its customers because it offers the products and services that companies need to connect, transact, collaborate, and differentiate themselves, ultimately driving overall business performance improvement and improved brand equity as measured through customer awareness, image, preference, and loyalty.
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eCo Specification Bridges E-commerce Language Barrier
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