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Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

baystate medical center springfield ma  call center,call center services,inbound call center,contact center services,call center outbound,contact center software,innovative call center,call center outsourcing,virtual call centre,winning call center Read More...
Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as co...
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Documents related to » baystate medical center springfield ma


Case Study: Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider
Solta Medical, a developer of innovative esthetic energy devices to address aging skin, needed a scalable platform to support near-term product and customer

baystate medical center springfield ma  Study: Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider Solta Medical, a developer of innovative esthetic energy devices to address aging skin, needed a scalable platform to support near-term product and customer growth and a recent merger. It sought a single, integrated CRM and field solution—one that could provide complete customer and product history. See how the ServiceMax solution has greatly increased Solta’s visibility into its Read More...
The Modern Virtualized Data Center
Data center resources are often underused while drawing enormous amounts of power and taking up valuable floor space. Virtualization has been a positive

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How to Define Your Next Generation Contact Center Strategies
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied

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Outsourcing Center
Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

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Data Center Economics: Analyzing Challenges and Opportunities
In order to meet data center challenges, organizations must take measures to consolidate data centers and look at outsourcing arrangements and alternate models

baystate medical center springfield ma  datacenter,outsourcing,big data,IT spend,software Read More...
For HR Software Vendors: New TEC HCM Evaluation Center
Simply complete our brief HCM solution qualification survey, and we will contact you with your options for participation.

baystate medical center springfield ma  software vendors tec hcm evaluation center,software,vendors,tec,hcm,evaluation,center,vendors tec hcm evaluation center,software tec hcm evaluation center,software vendors hcm evaluation center,software vendors tec evaluation center. Read More...
Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and

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Case Study: St. Vincent Heart Center
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers

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Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production

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A Road Map to Electronic Medical Record System Implementation
It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be

baystate medical center springfield ma  Road Map to Electronic Medical Record System Implementation Originally published - May 28, 2008 Today, health care organizations are looking to adopt time-saving technology. Electronic medical record (EMR) software uses online technology to deliver automated processes that can save health care organizations a lot of time and resources. Not only does an EMR solution reduce the amount of paper used by a health care facility (because it no longer needs to make as many copies of documents), it helps the Read More...
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

baystate medical center springfield ma  call center,call center solutions,virtual queuing,visual dialing Read More...
Contact Center Buyer's Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP

baystate medical center springfield ma  contact center,call center,customer center,voip,voice over internet protocol,contact center outsourcing,contact center software,contact center world,contact center management,hosted contact center,contact center services,contact center consulting,call center contact center,contact call center,contact center call center Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

baystate medical center springfield ma  contact center technology,virtual call center,free call center software,call centre,call center software,call center solutions,call center services,call center outsourcing,call center resources Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

baystate medical center springfield ma  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
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