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Software Functionality Revealed in Detail
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 autocad library blocks


ITIL Process Maturity Self-assessment
IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for

autocad library blocks  Process Maturity Self-assessment IT managers undertaking any implementation of IT Infrastructure Library (ITIL) processes should understand the concept of process maturity. As a foundation for process improvement, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality—the ultimate goal being to improve efficiency, return on investment, and effectiveness.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Manhattan Associates at NRF 2014—Improving the Omnichannel Experience


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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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The SMB Advantage-Now You See It, Now You Don’t


Is there really such a thing as the small to medium business (SMB) advantage? Maybe, maybe not. In recent years, rapid growth has created mounds of data which—far from serving better business decisions—actually insulate executives from suppliers, customers, and employees. The founding, preemptive advantage of SMBs—that executives are closer to the action—has dissipated under the crushing

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Affordable Content Filtering for any Business, School, or Library


For today’s organizations, Internet access is a must-have. However, when they decide to open the door to the World Wide Web, the good—along with the bad—enters the network. Spyware and viruses can be distributed onto the network from untrustworthy web sites. In order to protect the best interests of the organization, an effective Web content filter is required.

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SAP Student Academy Introduces Online Training Program for University Students


SAP has announced that it now offers online training for university students. Upon completion of training programs, students may obtain SAP certifications. The initiative sustained by the SAP Education organization and the SAP University Alliances program is meant to address the work market demand for SAP-accredited professionals. The program includes core SAP certifications, which

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Open Source versus Closed Source (Proprietary) Software


Do you understand the differences between open source and closed source (proprietary) software? To make an informed decision when choosing between them, you need to know the advantages and disadvantages of each. The main issues in the debate include cost, service and support, innovation, usability, and security. Get a closer look at open source and closed source software solutions so you know what’s right for your needs.

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The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative


The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos.

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Follett Announces Joint Destiny 10.5, FollettShelf, and Follett Digital Reader


Follett School and Library Group today released three applications that will improve the reading experience of Follett eBooks. Destiny 10.5, FollettShelf, and Follett Digital Reader will allow Follett clients to easily access Follett eBooks via computer, laptops, notebooks, tablets, and smartphones. According to the press release, Follett's intention is to encourage readers to engage with digital

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