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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 alias 2 phone


Epicor Releases New Windows Phone 8 Apps
At its recent Epicor Insights 2014 user conference, Epicor introduced two new Windows Phone 8 mobile apps—Expenses and Time Entry—designed to streamline

alias 2 phone  industry watch, epicor, erp, mobile, windows phone, byod, app store, iScala, Microsoft, epicor insights 2014, IoT, internet of things, Windows App, Epicor app,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Top 10 Must-have Business Phone Features


Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible.

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Comparison Guide for Enterprise Phone Systems


This guide provides a chart that compares 22 enterprise phone systems, in categories such as product and buyer types, pricing, how to purchase the systems, and partner ecosystems, and also gives information about the financials and founding year of each vendor.

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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

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Leading Phone System Brands for Different Business Sizes


Your business telephone system is a mission critical tool, so it’s imperative to pick the best system for your business—not only for today, but for the next few years. Download this guide for a listing and review of the leading phone systems on the market for small, midsized, large, and enterprise-level businesses. You'll get a breakdown of both on-premise and hosted solutions, and the top five providers for each category.

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Insider’s Guide to Cisco VoIP Phone Systems


Communication in any business is key. Cisco, as one of the leaders in business voice over internet protocol (VoIP), offers a range of unified IP phone solutions and software applications for businesses. This white paper looks at a few of the universal characteristics of Cisco’s unified IP phone solutions, and provides a brief description of what features and services a variety of Cisco phone systems offer.

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8 Questions to Ask to Successfully Negotiate a Phone System Deal


The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because if you choose the wrong system, it can be not only a costly mistake, but also one with long term consequences if your team is stuck with a system that doesn’t fulfill your business needs. Here are eight questions to ask phone system vendors before you agree to purchase.

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SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

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Tier 1 vs. Tier 2 vs. Tier 3 ERP: What’s the Difference, Anyway?


In the software industry, at least in the enterprise resource planning (ERP) segment, there is an implicit understanding of what is meant by tier 1, 2, and 3 vendors. Though the distinction may seem obvious, definitions of software vendor tiers are sparse. Those that exist vary from source to source and are mainly based on the vendor’s clients’ company size, the number of the vendor’s remote

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How Much Should You Pay for Your Business Phone System


You'll get all this and more in How Much Should You Pay for Your Business Phone System?

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10 Mistakes when Buying a Business Phone System


Why learn things the hard way? Thousands of business buyers have sad tales about expensive mistakes they’ve made when making large purchases for their organizations without adequate information about the best vendors and best products for their needs. To help you avoid a regretful choice when purchasing your next phone system, this white paper offers a list of 10 common mistakes that are easy to avoid.

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